Question 1

What is Boomerang?

Accepted Answer

Boomerang is a resident convenience company that provides scheduled pickup of eligible pre-labeled return packages, saving you an extra stop after work.

Question 2

How does Boomerang work?

Accepted Answer

Simply enroll, prepare your sealed package with a prepaid shipping label attached, and place it outside your door by the scheduled pickup time on Tuesday or Friday. Boomerang will pick it up and transport it to the designated carrier.

Question 3

Do I need to have a return every pickup day?

Accepted Answer

No. Your Boomerang Returns membership gives you access to unlimited eligible pickups, but you only schedule a pickup when you have a return ready.
Simply complete the Pickup Request Form before the weekly cutoff, place your sealed, pre-labeled package outside your door by 8:00 AM on your scheduled pickup day, and we'll handle the rest.
No return this week? No problem. Your membership remains active and ready whenever you need it.

Question 4

What items are eligible for pickup?

Accepted Answer

Boomerang currently accepts sealed, pre-labeled return packages weighing up to 25 pounds that can be safely carried by one person.

Oversized items, furniture, appliances, hazardous materials, and items requiring special handling are not eligible at this time.

Question 5

What carriers do you support?

Accepted Answer

Boomerang currently transports eligible pre-labeled returns for major shipping carriers, including UPS, FedEx, and USPS.

Question 6

Is there a weight limit?

Accepted Answer

Yes. Packages must weigh 25 pounds or less and be safely handled by one person.

Question 7

Do you provide shipping labels?

Accepted Answer

No. Customers are responsible for obtaining and attaching a valid prepaid shipping label before pickup.

Question 8

Do you accept Amazon returns?

Accepted Answer

At this time, Boomerang accepts Amazon returns only when they are fully packaged and include a prepaid shipping label. QR code-only returns that require processing at locations such as Kohl's or other retailers are not currently supported.

Question 9

When are pickups?

Accepted Answer

Scheduled pickup days are Tuesdays and Fridays. Packages should be placed outside your door by 8:00 AM on your scheduled pickup day.

Question 10

How will I know my package was picked up?

Accepted Answer

Boomerang provides service updates via text message throughout the return process.

Question 11

How do I cancel my membership?

Accepted Answer

You may cancel at any time by emailing hello@boomerangreturnsco.com before your next billing cycle. Future recurring charges will stop after your cancellation request is processed.

Question 12

Do you serve every apartment community?

Accepted Answer

Boomerang currently serves select communities and continues to expand throughout the Charlotte region.

Question 13

Do I need to package my return?

Accepted Answer

Yes. All returns must be securely sealed and have a valid prepaid shipping label attached before pickup.

Frequent Asked Questions