Privacy Policy

Effective Date: June 2026
 

Boomerang Returns LLC. ("Boomerang," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or enrolling in Boomerang services, you agree to the practices described in this Privacy Policy.
 

Information We Collect

We may collect the following information when you interact with Boomerang:

• Name

• Email address

• Phone number

• Community or apartment name

• Unit number or pickup location

• Billing and payment information

• Service preferences

• Communication history with our team

We may also collect limited technical information such as your IP address, browser type, and website usage data to improve our website experience.
 

How We Use Your Information

We use the information we collect to:

• Create and manage your Boomerang account

• Schedule and complete package pickups

• Process recurring or one-time payments

• Communicate service updates and confirmations

• Respond to customer inquiries

• Improve our services and customer experience

• Comply with legal obligations
   

Text Messages & Email Communications

By enrolling in Boomerang services, you consent to receive service-related emails and text messages regarding:

• Pickup reminders

• Pickup confirmations

• Billing notifications

• Account updates

• Service announcements

We will not send marketing communications unrelated to Boomerang services without providing an opportunity to opt out.
 

Payment Information

Payments are processed through trusted third-party payment providers.

Boomerang does not store complete credit card or banking information on its own servers. Payment information is handled securely by our payment processing partners in accordance with applicable security standards.
 

Sharing of Information

Boomerang does not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Process payments

• Provide requested services

• Comply with legal obligations

• Protect the safety, rights, or property of Boomerang or others
   

Data Security

We take commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no system can guarantee absolute security, we strive to maintain appropriate safeguards to protect the information entrusted to us.
 

Data Retention

We retain customer information only as long as necessary to provide services, maintain business records, comply with legal obligations, or resolve disputes.
 

Your Rights

You may request to:

• Review your personal information

• Update inaccurate information

• Delete your account information (subject to legal or business record retention requirements)

• Opt out of non-essential communications

Requests may be submitted by contacting us at the email address below.
 

Third-Party Links

Our website may contain links to third-party websites or services. Boomerang is not responsible for the privacy practices or content of those third-party sites.
 

Children's Privacy

Boomerang services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13 years of age.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Boomerang Returns LLC.

Email: hello@boomerangreturnsco.com

Website: www.boomerangreturnsco.com

Serving Charlotte, North Carolina and surrounding communities.